If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return the goods within 14 days of receipt.

To return an item, you can do it directly on your account by login in and going to Order's history. Also, please send an email to so we can follow up your request.
Play Up will refund customers in 14 days, from the date of the parcel arrives to our warehouse.

Please be advised that we don't accept exchanges. If you wish to change an article you must first request a return and then place a new order.

PLAY UP supports one return per order, within 14 days of order receipt date.
If, after the first return, the customer wishes to make a new return, even within a period of 14 days from the order receipt date, he must do so at his own cost and responsibility, to the following address:

Av. Margarida Queiros, N.278
4740-438 Forjães - Portugal

Once we receive your return at the warehouse, you will receive an email with this notification and we will process your refund, according to the items we receive in our warehouse. 
Refunds are made within 14 days from the date of return of the item (s) to the warehouse by the same payment method used in the original order.
PLAY UP reserves the right to refuse returns in which communication has been made after the deadline, in which items that are not in the same condition as when they were purchased.

If you have any questions, do not hesitate to contact us by phone (+351 253 879 009), by email ( or through our contact form.