Terms and Conditions

1. Payment 
At Play Up Store, you have the following payment options:


  • Credit Card  

Our system accepts the main credit cards: Visa, Mastercard and American Express.  

When you select this option, you are directed to a secure page, where you’ll be asked to introduce your credit card details, with total security. 

  • PayPal

When you select this option, you are directed to a secure page, where you’ll be asked to introduce your credit card details, with total security. 
If you have troubles to complete the payment, you can complete the payment using the link below: 
https://www.paypal.me/playupstore 

  • Bank Transfer (SWIFT)

If you select this option, you’ll get our bank details, as follows:

Account Holder - ETFOR Empresa Textil SA 
IBAN - PT50 0010 0000 3604 9790 0032 3 
Bank Name - BPI 
Payment must be settle in one week. After this, the order will be automatically cancelled. 
In order to make the confirmation faster, please send the proof of transfer by email, to: sales@playupstore.com



2. Delivery 

PLAY UP’s online store’s delivery fees are variable, depending on the destination. 
Please refer to the table below for the conditions applying to your case.


European countries (EU members): 
13 EUR

Delivery in 3 working days


Europe non EU and outside Europe

Flat rate 24 EUR 
Delivery in 5 working days



3. Returns/ Exchange

You can cancel an order while it is in pending status, meaning it has not yet been dispatched. 
If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 15 days of receipt. 

To return/exchange an item, please send an email to sales@playupstore.com so we can follow up your request. 
Play Up will refund customers in14 days, from the date of the return/exchange request. 

The refund will be made through the same means of the original transaction. 
If you have any questions, do not hesitate to contact us by phone (+351 253 879 009), by email (info@playupstore.com) or through our contact form.



4. Campaigns Conditions

In the "Promotions" section we offer Spring/Summer 2018 items, with a reduction of 50% compared to the original sales price. This promotion will be available until February 2019, limited to the existing stock.