FAQs

We made available a set of answers to questions that were placed more frequently.

  • How can I pay my order?
    You can pay for your orders by credit card or paypal.
  • How much does it cost to deliver an order?
    PLAY UP’s online store’s delivery fees are variable, depending on the country/area where your delivery is to be made. Please check the menu Purchasing Guide to know the shipping fee applicable in your case.
  • How long does it take to deliver an order?
    Delivery time varies from 1 to 5 days, depending on the country/ area the delivery is to be made and the dispatch system used. Find out more in the Purchasing Guide.
  • Which carrier makes the deliveries?
    All orders are delivered from Monday to Friday from 9am to 6pm, except local or national holidays. The delivery service is express and we work with renowned carriers to ensure the best service rate to our customers.
  • How can I track the delivery of my order?
    Along with the order confirmation, Play Up will send you an email with the tracking number that you can use to track your order.
  • Can I exchange or return a garment?
    Yes. If you have received the order and it has a problem or if for some reason you are not satisfied, you can return it within 30 days of receiving the order. You can initiate a return process in your customer area. Refunds are made by the same means of the original transaction. When you start a return process, you’ll get all the instructions.
  • How can I know the proper size?
    To find the correct size, please use our Size Guide.
  • I'm a wholesaler. Can I have Play Up for sale in my store?
    Sure, please send us an email indicating the location of the store and a telephone contact. Our services will contact you within 24 hours. You can also contact us via the contact form at the bottom of the site under the "Contacts" menu.