FAQs

We made available a set of answers to questions that were placed more frequently.

  • Can I exchange or return an item?
    Yes. If you have received your order and you encounter a problem or if for any reason you are not satisfied, you can return the products within 15 days of receipt of the order.
  • How is my order delivered?
    Deliveries are made on weekdays, by the shipping carrier chosen or the one available at the moment you finalised your order.

    We can dispatch orders to any address of your choice, except P.O. boxes. At checkout, you can choose a shipping address, which may or may not be the same as the billing address. This feature allows you to send a specific order to an address other than your default address, for example, to your workplace.

    You cannot choose a specific time for delivery. If you are not at the indicated shipping address at the time of delivery, the courier will contact you using your details given for this purpose.

    Find out more in the Purchasing Guide.
  • Is it safe to buy from PLAY UPís online store?
    PLAY UPís online store holds a digital certificate which ensures the identity and SSL (Secure Sockets Layer) encryption of all transmitted data. All information is encrypted and the confidentiality and security of transactions are guaranteed.
  • What payment methods are available at Play Up Store?
    PLAY UPís online store lets you pay by credit card, PayPal and Bank Transfer.
  • How do I change my personal information?
    To change your personal information, please access your account, by logging in.
  • How much does shipping cost?
    PLAY UPís online storeís delivery fees are variable, depending on the country/area where your delivery is to be made. Please check the menu Purchasing Guide to know the shipping fee applicable in your case.
  • How long does it take to deliver an order?
    Delivery time varies from 1 to 5 days, depending on the country/ area the delivery is to be made and the dispatch system used. Find out more in the Purchasing Guide.
  • How do I unsubscribe from PLAY UPís newsletter?
    You can cancel your subscription to PLAY UPís newsletter by accessing your personal account, by clicking the link at the bottom of the newsletter or by sending an email with the subject ďRemove Newsletter SubscriptionĒ to marketing@playupstore.com.
  • Can I track my order?
    Along with the order confirmation, Play Up will send you an email with an identification code that you can use to track your order.
  • In case of return, how is the refund made?
    Refunds are made by the same means of the original transaction. When you start a return process, youíll get all the instructions.
  • How can I find the right size?
    To find the correct size, please use our Size Guide.
  • If a product is out of stock, will you sell it again?
    We rarely repeat the same product so that our collection is always different.