Take Back Program

Orders delivered outside the EU are subject to customs clearance, so the end customer is responsible for claiming the entire shipment from the local customs authority, as well as bearing the costs related to customs clearance.

Use to in every piece, endless possibilities
Use to in every piece, endless possibilities
IN EVERY PIECE, ENDLESS POSSIBILITIES Our pieces are created to live in cycles and carry stories of children who play, learn, and grow day after day. For this reason, we design for a long-term future, so that each piece can be part of the memories of different generations. With the Take Back program, we make this process easier: we receive your used clothes from Play Up and give them a new life.

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If you are a Play Up client, join the Take Back programme and return the clothes that no longer fit. We have two possible destinations for the items you send:

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1. Our second-hand clothing store. Before reaching you, all items available in our RECIRCLE store undergo a rigorous sorting process.

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2. If the submitted items are irreparably damaged, they will be transformed into new materials. Learn more about our Close the Loop project.

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Fill out the Take Back form.

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Pack the items to be returned and mail them back.

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Receive €5 for each item returned in good condition*

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Reduce waste and let clothes circulate.

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Receive €5 for each item returned in good condition*

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Reduce waste and let clothes circulate.

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Join us to revalue, share, or recycle your Play Up pieces.

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Send used Play Up clothes and receive a credit to use in a future order above 100€ Form successfully submitted. Required field. Invalid field Field with maximum character limit This field doesn't match with the previous one Field with minimum character limit There was a submission error, please review the form. Name and surname * Email * Country * Number of pieces to donate * Describe in detail what you will send. * By submitting you accept our privacy policy * Required fields.

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Transitioning to a more sustainable textile industry requires profound changes in how we think about and manage our clothing. In this readjustment of the fashion lifecycle, we are all responsible. After the first use comes reuse, and finally, recycling or safe disposal.

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In the European Union alone, approximately 5.8 million tons of textiles are discarded every year, which corresponds to about 11kg per person. Together we can lower these numbers! Return your Play Up clothes to us in good condition and receive €5 for each item returned, up to a maximum of 6 items per shipment.

Frequently asked questions

How does the Take Back program work?
The Take Back programme is a return program for used Play Up parts in good condition, in exchange for a credit of up to €30 for future purchases over €100 at the Play Up* online store.
We want to extend the life cycle of Play Up clothes, so we allow online customers to return their used Play Up clothes in good condition. When we receive the used clothes at our collection centre, we create a payment voucher for you to use in the Play Up online shop. We accept the vast majority of Play Up clothing.
Can I return any Play Up clothing?
We accept almost all clothing purchased from the Play Up online store, but exceptions exist. We do not accept swimwear, underwear or accessories (blankets, diapers, bibs, hats, scarves, caps, beanies, gloves, socks, among other accessories).
TAKE BACK programme users must return Play Up items purchased from the online store playupstore.com if they want a refund.
Which items cannot be accepted?
Due to technical limitations we can't trace previous pieces so we are only able to accept Play Up pieces purchased from the playupstore.com online store from the Fall-Winter 2018 collection.
We cannot accept items that respect the above condition but do not meet the remaining minimum requirements. Therefore we will not accept items in the following conditions:
— Damaged/modified: items with visible problems are ineligible. Examples include, but are not limited to: holes, damaged zips, pinholes, scratches, heavy fading; lightly burnt items; items with damaged accessories; items with corrected hems, patches or personalisation even if inside the garment.
— Dirt: in the first phase, the pieces received are subject to a screening carried out by our professionals, so dirty items will not be considered valid for reimbursement.
Please note: to be accepted, returned items must keep the size information intact. Items without this label or not in good condition for second-hand sale or recycling will not receive any exchange value and will not be returned.
How much can I receive for my items?
You will receive €5 per item in good condition returned through the TAKE BACK programme, to be discounted in purchases in the playupstore.com online store (see the previous question). In other words, if you send us 2 Play Up items in good condition, you will receive a €10 voucher discounted in purchases in the Play Up/Recircle online store. If you return 3 items in good condition, you'll receive €15, with a limit of 6 items per shipment.

IN EVERY PIECE, ENDLESS POSSIBILITIES