Returns/ Exchange

You can cancel an order while it is in pending status, meaning it has not yet been dispatched.
If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 30 days of receipt.

To return/exchange an item, you can do it directly on your account by login in and going to Order's history. Also, please send an email to so we can follow up your request.
Play Up will refund customers in 14 days, from the date of the return/exchange request.

The refund will be made by bank transfer, please provide us your IBAN and BIC code. 

If you have any questions, do not hesitate to contact us by phone (+351 253 879 009), by email ( or through our contact form.