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Delivery


PLAY UP’s online store’s delivery fees are variable, depending on the country / area where your delivery is to be made. Please refer to the table below for the conditions applying to your case.

 

COUNTRY OF DESTINATION DISPATCH SYSTEM DELIVERY TIME*

SHIPPING COSTS      

USA

Standard Postal Service

(CTT Correios)

 1 and 2 weeks

 €24**
Value applicable for orders up to 2Kg weight.
Different weights require previous confirmation.

Austria, Denmark, Finland, France,
Germany, Greece, Ireland, Luxembourg,
Netherlands, Sweden, United Kingdom

TNT
Express Products          
 1 day   € 13,00

Czech Republic, Estonia, Hungary,
Latvia, Lithuania, Poland,
Slovakia, Slovenia    

TNT
Express Products    
 1 day   € 16,00

Bulgaria, Cyprus, Malta, Romania

UPS
Express Saver
 1 to 3 days   € 26,77
Spain AZKAR
Azkar Uno
 Peninsular Spain - 1 to 2 days       € 6,58
 Balearic Islands - 3 to 4 days       € 17,63 
 Canaries - 4 days**   € 48,60** 

* Deliveries are made on weekdays. The given delivery times assume that there are no physical or structural impediments to delivery (eg., incorrect addresses, bad weather, holidays, strikes etc.).
** Customs duties already included in shipping cost.



PLAY UP only dispatches orders after receiving confirmation of the receipt of payment.

We can dispatch orders to any address of your choice, except P.O. boxes. At checkout, PLAY UP’s online store allows you to choose a shipping address, which may or may not be the same as the billing address. This feature allows you to send a specific order to an address other than your default address, for example, to your workplace.

You cannot choose a specific time for delivery. If you are not at the indicated shipping address at the time of delivery, the courier will contact you using your details given for this purpose.

Redelivery of orders not collected for reasons not related to PLAY UP or the courier is the responsibility of the customer.

Along with the order confirmation, PLAY UP will send you an email with an identification code that you can use to track your order by going to PLAY UP’s online store or to the courier’s website.